1. -Bookings can be made online or via telephone, on confirmation of booking a fee to the value of the first nights rate is required hereafter referred to as the booking fee.
2. -The remaining balance has to be paid upon arrival on check in.

In the event you wish to cancel your booking, the following charges will be made:

1. -For cancellation made one day or more before your rental commencement date, no cancellation charges will be held.
2. -A cancellation made less than one day before your rental commencement date, 100% of the rental charge will be held.

Specific arrival and departure times will be arranged upon the booking, which must then be strictly adhered to.

1. -The earliest check in time is 2.00 pm on the day of arrival.
2. -The latest check out time is 12:00 pm on the day of the departure. The procedure of departure will be confirmed on arrival.

-Swayambhu Hotels and Apartments reserves the right to refuse, alter or cancel a booking, even after the receipt of final payment.

1. -In addition, the company is relieved of all liability should the reserved accommodation not be available due to circumstances beyond our control. In such an instance, alternative arrangements will be made in similar accommodation or a full refund will be offered. However, no refund or liability will apply to a situation where a client is requested to vacate, due to their own accord.

The documents that need tombe submitted are enlisted as under:

1. -The apartments provided by Swayambhu Hotels and Apartments are for residential purposes only and not to be used for any illegal or immoral purposes.
2. -Guests are required to behave in responsible manner, respect the apartment, and other occupants within Swayambhu Hotels and Apartments. Noise should be kept to a minimum between the hours of 10pm and 7am. This also includes causing any kind of nuisance, disruption towards other residents.
3. -The person who made the booking will be held responsible for the behavior of the guests in his / her party and visitors.
4. -Swayambhu Hotels and Apartments reserves the right to terminate rental contract if the behavior of the customer is likely to endanger the safety or wellbeing of other guests in the party, himself, or any other occupants within Swayambhu Hotels and Apartments, prior to or during their stay.

1. -The total number of guests staying in each party must not exceed the maximum occupancy capacity as specified on confirmation of booking.

1. -Guests are required to keep the apartment, the furniture and the fittings in the same conditions as found on arrival.
2. -A set of keys are provided on arrival. It is the responsibility of the guest to ensure that they are in possession of these at all the time and that they are returned safely on the day of departure.
3. -As security against loss and/or damage, we reserve the right to hold a security deposit to the value of USD 150.00 per apartment booked paid on arrival. Where security deposits have been charged they will be returned on your departure date.
4. -Should the issue for loss or damage be implemented we will notify you in writing within 7 days of your departure date confirming the extent of the loss and or damage and the value claimed.
5. -Any belongings left by guests will be held by Swayambhu Hotels and Apartments for one month after departure date. It is the guests’ responsibility to contact us to arrange for the collection.

1. -Pets are not allowed on the premises at any time.

1. -We hold a strict no smoking policy; smoking is not permitted in any area within the building of Swayambhu Hotels and Apartments. If this rule is not adhered to we reserve the right to implement a charge to cover the cost of deep cleaning and out of letting time.
2. -Smoking is permitted on the roof top terrace on the eighth floor where or in the gardens and on the balconies of the apartments.

1. -Swayambhu Hotels and Apartments and its employees shall not be liable for any damages, loss or personal injury which may be sustained by a persons or property within the building and or Roof Terrace at any time during the reserved stay.
2. -While we will endeavor to provide all services, including Internet, digital cable TV, we cannot be held responsible for any loss or failure of service as that are outside of our control.

1. -Bed linen and towels are provided in all our apartments. We provide twice a weekly change of fresh bed linen and towels.

1. -Requests for specific items in your apartment, extra beds and beddings, cooking items etc. must be made at the time of reservation; these are subject to availability and may incur additional costs.

1. -Failure to notify Swayambhu Hotels and Apartments of a late arrival may result in your reservation being cancelled and 100% of the rental charge will be held.

1. -We shall require a scan of passport and visa of all the guests at arrival for the security purpose. No information provided will be made available or distributed to any third party or individuals.